At Dover (India), on the Dover Fueling Solutions Project, I provide L3 technical support to global customers using SaaS products. I diagnose complex software, integration, and system-performance issues, and work with internal teams to coordinate escalations through resolution.
I manage support cases in Zendesk and use Jira, Azure, and Grafana to track issues and investigate potential causes. I also support product onboarding and configuration, and document technical issues, solutions, and support processes.
