At DXC Technology, I manage the Problem Management lifecycle for GraphTalk Run Services, supporting Baloise and Argenta. I drive timely root cause analysis, coordinate problem fixes through change processes, and contribute to improvements in CAPA tracking and reporting.
At ERICSSON INDIA, I led root cause analysis and problem documentation within SLA, using 5 Whys and Ishikawa. I tracked MTTR, TTR, and backlog KPIs and coordinated stakeholders across more than 10 West African regions.
Earlier at ERICSSON INDIA, I supported MTN Africa operations with Linux administration, monitoring, and troubleshooting. I also implemented scripts on Intelligent Network nodes to automate backups and health checks, and supported UAT and operational reporting.
