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sudhir palav

@sudhirpalav

After-sales service manager at DEMBLA VALVES LTD. resolving customer complaints and driving corrective action for valve issues.

India
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At DEMBLA VALVES LTD., I managed after-sales service support for export and domestic customers, resolving complaints and coordinating corrective action. I also visited export customers and arranged local assistance to address site issues.

Previously at WAM INDIA PVT. LTD, I managed quality, including ISO 9001:2015 system implementation, customer complaint resolution and CAPA. My experience spans valve, screw conveyor, automotive, investment casting and welding equipment manufacturing, with work in process and product quality, supplier audits, testing, and quality tools including SPC, MSA and 8D.

Experience

Work history, roles, and key accomplishments

DL

Manager CC (After Sales Service Support Export & Domestic)

Dembla Valves Ltd.

Mar 2022 - Jul 2025 (3 years 4 months)

Managed after sales service support for export and domestic customers, resolved customer complaints, and addressed export-related issues with visits to customers in Saudi Arabia, Kuwait, and Indonesia. Generated spares orders for out-of-warranty valves and coordinated corrective and preventive actions.

GL

Sr. Executive Quality

Gala Precision Technology Pvt. Ltd.

Aug 2010 - Jul 2011 (11 months)

Handled PPAP activities, SPC for critical characteristics, and resolved customer complaints. Participated in new product development and implemented QRQC activities and training.

RL

Jr. Quality Engineer

Revolta Group of Industries Pvt. Ltd.

Sep 2005 - Feb 2008 (2 years 5 months)

Responsible for in-process and final inspection of automobile components, ISO documentation, and implementation of 5S. Handled customer complaints and performed MSA and SPC calculations.

AL

Trainee Engineer Production & QA

Abicor Binzel Pro (I) Pvt. Ltd.

Jul 2004 - Aug 2005 (1 year 1 month)

Performed in-process and final inspection of MIG, TIG, and wire feeder assemblies, and developed jigs and fixtures to reduce machining time. Handled incoming material inspection and testing of assemblies.

Education

Degrees, certifications, and relevant coursework

Mumbai University logoMU

Mumbai University

Diploma, Mechanical Engineering

Grade: 66.92%

Completed a Diploma in Mechanical Engineering from Mumbai University in 2004 with 66.92%.

KB

Kolhapur Board

SSC, General

Grade: 78.66%

Completed SSC from Kolhapur Board in March 2001 with 78.66%.

GM

Government Polytechnic Malvan

Diploma, Mechanical Engineering

Grade: First class

First class in Diploma in Mechanical Engineering from Government Polytechnic Malvan, Dist- Sindhudurga.

Tech stack

Software and tools used professionally

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