At Rokt, I built an AI-powered Top 30 Account Intelligence Report that combines CRM, product-usage, and call-intelligence signals into a weekly account-health view. It helps GTM teams understand account engagement, adoption, and deal progression.
I also built customer-adoption scoring and Claude-powered agents for ticket triage, account-health analysis, and workflow automation. I added evaluation, guardrails, confidence scoring, and fallback logic to support reliable use in production.
At Mattermost, I built the analytics and ML data platform and shipped classification and scoring pipelines for product adoption, user friction, and churn signals. I also developed governed dbt models and LookML dashboards to provide consistent metrics across the organization.
