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Sneha Bapure

@snehabapure

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Senior technical specialist transitioning into AI training and code evaluation.

India

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What I'm looking for

I am seeking an AI training or code-evaluation role where I can apply technical support experience, analytical thinking, and emerging Python/prompt-engineering skills to improve model accuracy and quality in a collaborative, growth-oriented team.

I am a Senior Technical Specialist with over three years of hands-on experience in technical customer support and structured communication, focused on delivering reliable, customer-centric solutions.

At Amazon and Concentrix I resolved complex technical issues across mobile operating systems, supported media-purchase problems, and maintained product knowledge to ensure accurate customer guidance.

I am transitioning into AI training and code evaluation, currently learning Python and prompt engineering, and aiming to apply analytical thinking and code review to improve AI model accuracy.

I bring strong communication, troubleshooting (iOS, macOS, iPadOS), CRM and helpdesk experience, and a collaborative mindset proven by quality-based recognition and active volunteer participation.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Associate

Concentrix

Aug 2024 - Apr 2025 (8 months)

Provided expert-level technical support for a global technology client, resolving complex mobile OS and media purchase issues via chat and email and coordinating hardware escalations and service center handoffs.

Technical Support Customer Escalation Communication CRM

Customer Service Associate

Amazon

Oct 2021 - Mar 2024 (2 years 5 months)

Provided customer support following company values, maintained product knowledge to deliver accurate responses and resolved customer queries across Amazon products, improving service reliability.