Shruti Patel

Focused on leadership consulting, I mentor professionals and conduct online training, simplifying complex topics into engaging lessons. I create supportive learning experiences with a patient and adaptable teaching style, empowering individuals through knowledge and growth.

Headed Compliance and MLRO functions at a FinTech payments company, ensuring effective Compliance and AML systems, policies, and controls aligned with DFSA and UAE regulations. Reported to the Board and Senior Management on the firm’s risk framework, implementing necessary enhancements and managing all Suspicious Activity Reporting.

Led compliance as CROO, MLRO, and DPO at a FinTech digital account provider, holding FCA EMD Individual responsibility and ensuring cross-jurisdictional compliance. Established a robust financial crime program, implemented GDPR-compliant data protection strategies, and facilitated compliance training for all staff.

Supported the Head of Compliance and Enterprise Risk in delivering a robust compliance program, providing regulatory advice and guidance across offices. Proactively identified and resolved business risks, including investigating and escalating conduct matters.

Identified, articulated, and assessed compliance and regulatory conduct risks, providing second-line assurance over key risks and customer outcomes. Proposed and executed an annual risk-based compliance monitoring plan, building collaborative relationships with senior management and legal/risk teams.

Assessed New Firm Authorisations, Approved Person Applications, and Change in Control Applications, ensuring decisions aligned with FCA objectives and risk appetite. Managed senior executive relationships, delivering challenging messages and guiding firms through regulatory processes.

Independently and impartially resolved complex complaints between consumers and financial businesses, demonstrating strong mediation and problem-solving skills. Mentored new adjudicators, enhancing leadership skills through performance management training and contributing to improved customer service.

Completed a specialist course in Psychology at the University of Oxford in 2023. This advanced study deepened understanding of human behavior and cognitive processes.

Earned a Specialist Certificate in Conduct Risk from the International Compliance Association in 2019. This program provided in-depth knowledge of managing and mitigating conduct risks within financial institutions.

Grade: Merit

Achieved a Diploma in Governance, Risk and Compliance (Merit) from the International Compliance Association in 2017. This diploma covered comprehensive aspects of governance, risk management, and regulatory compliance.

Completed the Certificate in Insurance (IF1) from The Chartered Insurance Institute in 2014. This certification provided foundational knowledge in the insurance industry.

Obtained the Professional Banker Certificate (PB Cert) from the Chartered Institute of Bankers in Scotland in 2014. This certificate enhanced banking and financial services expertise.

Grade: 2.2

Graduated with a BA (Hons) LLB Law, Lower Second Class (2.2), from The London School of Economics and Political Science in 2011. The program provided a comprehensive understanding of legal principles and practices.

Obtained a Specialist Certificate in Financial Crime Risk in Mobile Financial Services from the International Compliance Association in 2020. This certification focused on mitigating financial crime risks within mobile financial platforms.