Sheena Capulong

• Planned and managed material requirements across 300+ SKUs, balancing availability, inventory levels, and service requirements to support business continuity.
• Monitored Days on Hand (DOH), inventory levels, material consumption, and supply coverage to identify risks, support inventory optimization, and minimize potential stockouts.
• Analyzed supplier capacity, lead times, and inventory covera

• Managed high-volume, time-sensitive customer cases while maintaining accuracy, complete documentation, and compliance with established service standards.
• Coordinated with internal and external stakeholders to resolve urgent requests efficiently and ensure timely service delivery.
• Maintained detailed records and workflow updates to support operational efficiency, accurate case management, and

• Conducted structured market research interviews and collected customer insights across the telecommunications, banking, and retail industries.
• Gathered and validated customer information while maintaining accuracy, consistency, and adherence to research requirements.
• Delivered accurate reports and research outputs while consistently meeting productivity and quality targets.
• Managed multipl

Event Planning and Coordination:
- Planned and coordinated weddings, birthday parties, and various other events, ensuring each event met client expectations and was executed flawlessly.
- Managed all aspects of event planning, from initial client consultation to final execution.