Shashini Karunarathna
@shashinikarunarathna
I improve AI, KYC, and SaaS operations through rigorous quality review, technical troubleshooting, and data-driven investigations.
Sri LankaWhat I'm looking for
I'm improving AI voice experiences at Mercor by evaluating Sinhala interactions for accuracy, clarity, naturalness, and response quality. I provide structured feedback through human-in-the-loop workflows while following strict confidentiality and data-security requirements.
Previously, at Cybertexex, I audited automated verification outputs and digital logs in high-volume KYC workflows, maintaining 99%+ accuracy for incoming documentation. At Medical Wizard, I investigated B2B healthcare platform incidents using secure remote support, SQL-based database inspections, and clear technical documentation.
My background also includes IT help desk coordination at National Development Bank and quality assurance leadership at Global System Solutions. I bring experience across AI evaluation, data operations, compliance, technical support, root-cause analysis, and remote global teams.
Experience
Work history, roles, and key accomplishments
Evaluated AI-generated Sinhala voice interactions for linguistic quality, accuracy, clarity, and naturalness. Reviewed AI conversation outputs against structured guidelines and provided feedback to improve model performance.
Compliance & Quality Control Operator
Cybertexex
Jan 2024 - Jan 2026 (2 years)
Audited automated system outputs and digital verification logs within high-volume cloud workflows, isolating data anomalies and processing regressions. Executed multi-layered data verification procedures maintaining a 99%+ accuracy metric.
System Support Associate
Medical Wizard
Jan 2024 - Dec 2024 (11 months)
Provided technical platform and systems support for Australian B2B healthcare organizations, managing complex software data configuration incidents. Initiated secure remote sessions to trace user navigation steps and isolate platform errors.
IT Help Desk Coordinator
National Development Bank PLC
Jan 2022 - Jan 2024 (2 years)
Investigated and resolved system configuration errors, hardware issues, and access anomalies for internal banking platforms within strict SLA windows. Served as primary technical interface between business users and network engineers.
Quality Assurance Technician
Global System Solutions
Jan 2021 - Jan 2022 (1 year)
Performed high-volume visual data auditing, image tagging, and metadata validation to support database accuracy. Conducted systematic quality control reviews on indexed datasets and coordinated shift queues as assistant lead.
Education
Degrees, certifications, and relevant coursework
Anglia Ruskin University
Master of Business Administration, FinTech & Data Analytics
2026 -
Pursuing an MBA in FinTech and Data Analytics.
University of Wolverhampton
Bachelor of Science, Computer Networks
2023 - 2024
Grade: First Class Honours
Earned a Bachelor of Science with First Class Honours in Computer Networks.
Pearson College London
BTEC Higher National Diploma, Computing (Network Engineering)
2020 - 2022
Completed a BTEC Higher National Diploma in Computing with a focus on Network Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
Skills
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