Open to opportunities

Shahana Ara

@shahanaara

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Experienced accountant with a proven ability in accounts receivable.

India

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What I'm looking for

I am looking for a challenging role in a dynamic organization that values growth and offers opportunities to utilize my accounting and analytical skills.

I am a highly motivated accountant with a strong background in accounts receivable and collections. My experience includes managing a $1.2B portfolio and ensuring timely payments while providing excellent customer service. I have a proven track record of maintaining collection targets over 90% on average, which demonstrates my commitment to achieving results.

Throughout my career, I have developed strong analytical and problem-solving skills, allowing me to handle complex customer inquiries and disputes effectively. I have worked with various tools such as Salesforce, Oracle, and SAP, which have enhanced my ability to streamline processes and improve efficiency in my roles. I am passionate about pursuing a long-term career in a reputed organization where I can utilize my skills and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Accountant

Community Brands

Jun 2023 - Jan 2024 (7 months)

Responsible for managing accounts receivable, ensuring timely payments, and resolving customer disputes. Prepared daily, weekly, and monthly reports while maintaining excellent customer service. Handled incoming and outgoing calls to address customer inquiries and applied receipts accurately to outstanding invoices.

Accounts Receivable Customer Service Dispute Resolution Salesforce Payment Processing Reporting Problem Solving Communication Skills

Account Receivable Specialist

Broadridge Financial Solutions

Mar 2022 - Dec 2022 (9 months)

Managed a $1.2B portfolio for 1500 clients, ensuring timely payments and maintaining healthy DSO. Validated disputes, negotiated payment plans, and conducted training for junior associates while consistently achieving collection targets over 90%.

Teamwork Portfolio Management Reporting Customer Relationship Management Communication Skills

Collections Support Associate

Accenture Services Pvt. Ltd.

May 2020 - Mar 2022 (1 year 10 months)

Monitored assigned accounts, conducted collection calls, and ensured timely follow-ups on payments. Provided customer service, processed refunds, and resolved billing issues while maintaining standard operating procedures. Recognized as 'Star Performer of the Month' for outstanding performance.

Teamwork Communication Skills Collections Customer Service Standard Operating Procedures Reporting Problem Solving