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Shae NoraSN
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Shae Nora

@shaenora

Customer Service Representative at Schlumberger who improved order follow-up and reduced overdue customer orders.

United States
Message

At Schlumberger, I coordinate communication among customers, warehouses, freight forwarders, and planning teams to support on-time delivery of explosive materials and international shipping compliance. I manage purchase orders from entry through fulfillment and improved follow-up processes to reduce overdue customer orders.

Previously, I managed international drop shipments and improved the TCP 175 workflow, clearing a backlog of country-of-origin documentation. In production, I managed daily assignments as Energetics Lead and trained employees to operate explosive bays, HMI systems, and automated robotic equipment safely.

Experience

Work history, roles, and key accomplishments

Schlumberger logoSC
Current

Customer Service Representative

Jan 2025 - Present (1 year 10 months)

Coordinated cross-functional communication between customers, warehouses, freight forwarders, and planning teams to ensure on-time delivery of explosive materials and international shipping compliance. Managed purchase orders from entry through fulfillment and reduced backlog of overdue customer orders.

Education

Degrees, certifications, and relevant coursework

University of Phoenix logoUP

University of Phoenix

Bachelor of Science, Business

Bachelor of Science in Business from the University of Phoenix, completed in 2022.

Tech stack

Software and tools used professionally

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