Open to opportunities

German Hernández

@germanhernndez1

Message

I build full-stack web applications with React, Node.js, and PostgreSQL.

Colombia

Message

What I'm looking for

I'm looking to develop scalable projects and grow alongside a dynamic engineering team, applying my problem-solving and customer-focused experience to full-stack web development.

I've built full-stack web applications with React, Node.js, and PostgreSQL, including a capstone project with user authentication and data persistence. I also created an interactive JavaScript game and replicated native JavaScript methods to strengthen algorithm efficiency.

After 15 years in high-performance environments, I've brought complex problem-solving, conflict management, and customer-focused process improvement into software development. My experience resolving complex queries and improving follow-up procedures supports my goal of building scalable projects alongside dynamic engineering teams.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Fusion BPO Services

Mar 2024 - Dec 2025 (1 year 9 months)

Resolved complex customer queries and consistently exceeded QA and CSAT targets. Developed post-interaction follow-up procedures that improved issue resolution and customer retention.

Customer Service CRM Problem Solving Communication Skills

Call Center Agent

Foundever

Sep 2022 - Jan 2024 (1 year 4 months)

Ensured security and accuracy of customer data within CRM systems, preventing potential fraud. Collaborated on continuous improvement by gathering and implementing user feedback.

CRM Data Security Customer Service Feedback Analysis