Samantha Brailey
@samanthabrailey
I identify cybersecurity threats, analyze risk, and support secure incident response.
United Arab EmiratesWhat I'm looking for
I've built hands-on cybersecurity experience through Mastercard's Cybersecurity Virtual Experience Program on Forage, identifying and mitigating threats, analyzing security protocols, and applying industry best practices. I'm pursuing a Master's in Cyber Operations while developing advanced threat detection skills.
In customer-facing roles at Concentrix and ResultsCX, I handled sensitive account information, verified identities, documented cases accurately, and escalated potential security concerns for timely resolution. I bring a security-minded approach to network security, vulnerability management, risk analysis, and NIST-based security policies.
Experience
Work history, roles, and key accomplishments
Completed the Mastercard Cybersecurity Virtual Experience Program on Forage, gaining hands-on experience in identifying and mitigating cybersecurity threats, analyzing security protocols, and enhancing understanding of industry best practices.
Provided technical and account support via inbound calls, consistently maintaining high levels of customer satisfaction. Escalated potential security concerns to relevant departments, ensuring timely and secure resolution of issues.
Remote Call Center Representative
ResultsCX
Oct 2024 - Jan 2025 (3 months)
Verified client identities and managed sensitive account information, ensuring strict adherence to established security protocols. Resolved client issues with professionalism and empathy, providing secure account assistance and maintaining customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Maryland Global Campus
Master of Science, Cyber Operations
Pursuing a Master's in Cyber Operations.
Purdue University Global
Bachelor of Science, Cybersecurity
Bachelor's degree in Cybersecurity, expected completion in October 2025.
Mountain Education Charter High School
High School Diploma, General Studies
High school diploma earned in July 2017.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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