Open to opportunities

Sahine Yazici

@sahineyazici

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Salesforce Administrator & Developer with a strong customer service focus.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can further develop my Salesforce skills and contribute to impactful projects.

I am a dedicated Salesforce Administrator and Developer with extensive experience in optimizing Salesforce platforms for various organizations. My journey began in Turkey, where I honed my skills in customer service and Salesforce management. After relocating to the USA, I continued to develop my expertise, particularly in Salesforce Sales Cloud, where I implemented case management solutions and automated processes using Lightning Web Components and Apex.

Throughout my career, I have successfully managed data integrations and developed secure applications that enhance user experience. My technical proficiency is complemented by my strong communication skills and a commitment to teamwork, which I believe are essential for driving project success. I am passionate about leveraging technology to solve complex problems and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

Macy's

Sep 2024 - Present (9 months)

Provided excellent customer service, assisting customers with product selection and managing inventory. Processed transactions efficiently and maintained appealing store displays to enhance the shopping experience.

Customer Service Inventory Management

Sales Associate

Marshalls

Aug 2024 - Sep 2024 (1 month)

Delivered exceptional customer service in a fast-paced retail environment, ensuring customer satisfaction. Handled merchandise stocking, arranged product displays, and actively assisted with daily store operations.

Customer Service Display Sales Support

Salesforce Developer

Real Estate Project

May 2022 - Feb 2023 (9 months)

Worked on Salesforce Sales Cloud, implementing Case Management to streamline operations. Developed Lightning Web Components (LWC) and utilized Flow Builder for task automation, enhancing system efficiency.

Salesforce Sales Cloud Case Management Systems Lightning Web Components Data Loader

Salesforce Administrator

Real Estate Project

May 2022 - Feb 2023 (9 months)

Created custom objects, profiles, and roles based on organizational requirements, optimizing user access and data security. Configured custom fields, tabs, and reports to meet specific business needs and improve data visibility.

Custom Objects Profiles Reports Data Loader Lightning Web Components

Salesforce Administrator, Customer Service Representative

Feza Newspaper AS

Jun 2006 - Present (19 years)

Provided comprehensive customer support through Salesforce, effectively managing inquiries and resolving issues. Configured the Salesforce platform to optimize customer service operations and improve efficiency.

Salesforce Administration Customer Support Data Analysis Configuration

Education

Degrees, certifications, and relevant coursework

Anadolu University

Bachelor of Management, Management

Grade: 3.5/4

Completed a Bachelor's degree in Management, focusing on core business principles and organizational leadership. Achieved a GPA of 3.5 out of 4.

Bakirkoy High School

High School Diploma, General Studies

Grade: 85/100

Completed high school education, gaining foundational knowledge across various subjects. Achieved a strong academic performance with a GPA of 85 out of 100.