At ServiceNow, Inc., I designed and built a Playwright and TypeScript test framework from scratch, integrated it into CI/CD, and used Claude Code and Playwright MCP to speed up test development.
I improved Selenium automation reliability, reducing flaky test failures by 20%, and refactored security test automation to reach 100% coverage for role-based authorization across 15 ACL-configured tables.
For a customer-facing GenAI feature, I evaluated LLM responses against a golden dataset, using an 80% threshold for release Go/No-Go decisions. I also tested iOS and Android applications and validated accessibility, including keyboard navigation, RTL support, and WCAG compliance.
At Qcue, Inc., I designed and maintained a Cypress UI automation suite and partnered with DevOps engineers on Jenkins-based CI/CD pipelines. After major quarterly releases, improved automation helped reduce defect count by 70%.

