Roua Dridi
@rouadridi
I’m a cybersecurity graduate and IT operations specialist, ready for remote incident response and security operations.
TunisiaWhat I'm looking for
I’m a Master’s graduate in Information Systems and Infrastructure Security, with over one year of professional experience supporting IT operations and incident management. I work smoothly in distributed, remote environments, combining clear communication in English and French with strong analytical problem-solving.
In my Service Desk Analyst role at Everience, I managed and resolved IT and security incidents independently using ITSM tools, consistently meeting SLA deadlines while maintaining accurate documentation. I communicated effectively with clients and technical teams, escalated critical incidents with infrastructure teams remotely, and contributed to knowledge base documentation.
I also build security- and AI-driven solutions: I independently designed and delivered an AI-powered website chatbot end-to-end, evaluating model outputs for accuracy and consistency, then iterating for better performance. Through an IoT security project and a network security audit where I handled Active Directory configurations and produced detailed reports, I’ve strengthened my ability to troubleshoot systems, document clearly, and deliver reliably—especially when working autonomously.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Everience
Sep 2023 - Jan 2024 (4 months)
Independently managed and resolved IT and security incidents using ITSM tools, consistently meeting SLA deadlines with accurate documentation. Coordinated remotely with clients and technical teams in English and French to escalate and resolve critical incidents.
AI-Powered Chatbot Project
Smart Tunisian Technoparks
Feb 2023 - Jun 2023 (4 months)
Designed and delivered an end-to-end AI-powered website chatbot independently, covering research through deployment. Evaluated model outputs for accuracy and consistency, iteratively improving performance using structured quality criteria.
IoT Security Monitoring
ISET'Com
Oct 2022 - Jan 2023 (3 months)
Designed an IoT monitoring solution for industrial machines and delivered technical documentation and a functional mobile application on schedule. Worked independently to produce the project artifacts and ensure delivery of the planned functionality.
Network Security Audit Intern
CRJ
Jan 2022 - Feb 2022 (1 month)
Conducted a structured network security audit independently and produced a detailed report. Managed Active Directory configurations, including user access controls and group policies, to support audit findings.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Computer Science (ISI), Tunis
Master's Degree, Information Systems & Infrastructure Security
2023 - 2025
Master's degree in Information Systems & Infrastructure Security at Higher Institute of Computer Science (ISI), Tunis, from Sep 2023 to Nov 2025.
Higher Institute of Communication Technology Studies of Tunis (ISET'COM)
Bachelor's Degree, Information & Communication Sciences and Technologies (Network Security)
2020 - 2023
Bachelor's degree in Information & Communication Sciences and Technologies (Network Security) at ISET'COM, from Sep 2020 to Jun 2023.
Availability
Location
TunisiaAuthorized to work in
Job categories
Interested in hiring Roua?
You can contact Roua and 90k+ other talented remote workers on Himalayas.
Message RouaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
