At Prevaler C.A, I created and executed a project to unify technology infrastructure and contact centers across all sites, increasing overall effectiveness by 40%.
I also developed custom PHP programs to manage public service, improving service quality for end users by 30%. I designed and implemented mesh topologies to measure and audit customer satisfaction.
As IT Coordinator at Guataparo Country Club, I led the technology department, managing preventive and corrective maintenance for servers and networks, along with multilevel technical support. I redesigned the institutional web portal and updated internal system modules, increasing user interaction by 30%.
At ICT Consultores, I automated internal tools for analyzing user behavior, increasing customer retention by 20%. I also optimized software development and design architectures, reducing operating costs by 10% and customer-facing response times by 50%.
