Open to opportunities

Rokesha Govan

@rokeshagovan

Message

I am an energetic production technician focused on process improvement and reliability.

United States

Message

What I'm looking for

I seek a hands-on production or culinary role where I can apply process improvement, quality control, and team leadership in a safety-focused, fast-paced environment.

I am an energetic, results-oriented production and culinary professional with experience across manufacturing, bakery operations, warranty administration, and customer service. I demonstrate initiative, strong problem-solving skills, and a passion for exceeding expectations.

As a Production Technician I operated and maintained production equipment, developed and implemented SOPs, performed root cause analyses, and identified opportunities that resulted in an XX% increase in production efficiency. In prior roles I achieved a 98% accuracy rate on warranty submissions and reduced claim processing time by 25% while training teams and improving operational consistency.

I thrive in safety-focused, fast-paced environments where I apply attention to detail, inventory and quality-control practices, and collaborative leadership to deliver measurable results and support continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Production Technician

Current

Keurig Dr Pepper

Jul 2025 - Present (2 months)

Operated and maintained production equipment, performing preventive maintenance and troubleshooting to minimize downtime and ensure safety and quality compliance.

Equipment Maintenance Troubleshooting SOP Development ERP Inventory Control Root Cause Analysis Quality Control

Lead Pastry Cook

Tiny Boxwoods Productions

Apr 2023 - May 2025 (2 years 1 month)

Led pastry production and supervised overnight team to deliver consistent, high-quality baked goods while training staff on recipes and food-safety protocols.

Baking Team Leadership Food Safety Production Scheduling Inventory Control Recipe Development Quality Control

Service Cashier / Warranty Admin Assist

Archer Volkswagen

Mar 2020 - Feb 2023 (2 years 11 months)

Processed customer transactions and managed warranty claims, achieving a 98% accuracy rate on submissions and reducing claim processing time by 25%. Reconciled cash reports and collaborated with technicians to resolve repair-order discrepancies.

Customer Service Warranty Processes Claims Processing Attention To Detail

Line Cook / Prep Cook

Sports Bar Grill

May 2019 - Sep 2020 (1 year 4 months)

Prepared and cooked menu items to quality and presentation standards while maintaining sanitation and portion control during high-volume service periods.

Food Preparation Portion Control Time Management Recipe Execution Teamwork

Call Center Representative

TMG Health, Inc

Aug 2017 - May 2019 (1 year 9 months)

Handled high-volume inbound customer calls, resolved inquiries and technical issues, and maintained CRM records to improve call quality and customer satisfaction.