Richard Hughes

Evaluate spoken audio for naturalness, clarity and expressiveness across varied accents and recording conditions.
Annotate multimedia content following strict linguistic and formatting rubric.
Review human annotations for correctness and adherence to guidelines.
Improve audio and dataset quality in collaboration with researchers and QA teams.

Evaluate large multilingual datasets of speech, audio, music, text, and images to identify quality issues and provide actionable insights using proprietary tooling to maintain high productivity and data standards.

Design and deliver web applications and developer tools prioritising clarity and UX; manage end-to-end delivery including testing, deployment, and post-launch support.

Led a customer service startup team from launch to operational stability, managing onboarding, QA, and reporting while using Looker and Power BI to analyse performance and drive service improvements.

Created structured documentation and maintained a comprehensive knowledge base that improved self-service access and reduced case handling time; translated materials between Spanish and English to ensure cross-team clarity.

Directed a multilingual team of 18 customer support advisors, maintaining productivity and quality targets and ensuring on-brand social media responses. Monitored performance to uphold community standards and consistent service quality.

Provided day-to-day B2B support for Mango Customer Service, resolving client enquiries via email and internal platforms and collaborating with internal teams to improve support processes.

Grade: 2:1

Bachelor of Arts in Music awarded with a 2:1 classification.

Completed CS50's Introduction to Programming with Python and related CS50 web courses focusing on programming fundamentals and web development.

Completed the Python Full Stack Development program covering Python, web frameworks, and full-stack development concepts.