At Caliber Technologies, I designed and delivered UiPath automation for telecom, retail, and logistics processes, including REFramework and queue-based workflows. I also built Document Understanding pipelines and integrated REST and SOAP APIs with business systems.
On my customer complaint resolution project, I automated ticket classification, routing, and customer acknowledgments, reducing average triage time from 25 minutes to under 3. I’ve also developed inventory replenishment and shipment exception automations, and implemented Agentic Automation with LLM capabilities for intelligent decision-making and human review.
