Looking for a job

reem bataineh

@reembataineh

Message

Cybersecurity graduate with a foundation in network security, packet analysis, and firewall configuration.

Jordan

Message

I graduated with a Bachelor of Science in Cyber Security from Al-Balqa Applied University in June 2026. My technical foundation includes network security, packet analysis, and firewall configuration.

I’ve used Wireshark and Nmap for packet analysis, and I’m building my technical knowledge through my cybersecurity studies.

As a Customer Service Agent at CSMENA, I resolved customer inquiries and balanced customer needs with company standards in a fast-paced environment.

I partnered with team members to provide consistent service and support customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

CSMENA

Resolved customer inquiries efficiently by applying strong verbal communication and conflict-resolution skills, maintaining high service quality under pressure. Partnered with team members to deliver consistent, dependable service and improve overall customer satisfaction.

Customer Service Communication Skills Conflict Resolution Teamwork Problem Solving