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@ramcharan
3+ year Salesforce expert from Hudson's Bay. Sales/Service Cloud, Apex & LWC specialist.
A dynamic Certified Salesforce Professional with 3+ years of specialized experience delivering impactful cloud solutions across enterprise environments. Beginning my career at Hudson's Bay Company, I quickly established myself as a technical innovator, building custom Salesforce implementations that streamlined operations and enhanced customer engagement for one of North America's most historic retailers.
My expertise spans the complete Salesforce ecosystem including Sales Cloud, Service Cloud, and Commerce Cloud, with advanced proficiency in Apex, Lightning Web Components (LWC), SOQL, and both REST and Bulk API integrations. At Hudson's Bay, I led the development of automated workflows using Flows and Process Builder that reduced manual processing by 40% and improved data accuracy across multiple departments.
Known for translating complex business requirements into elegant technical solutions, I bring a consultative approach to every project—balancing technical excellence with business objectives. My implementation strategies consistently focus on scalability, security, and alignment with Salesforce best practices, resulting in systems that not only meet immediate needs but adapt to evolving business demands.
My commitment to continuous learning in the rapidly evolving Salesforce landscape has enabled me to deliver senior-level technical solutions despite my relatively brief tenure in the field. This combination of technical versatility, retail industry knowledge, and solution-oriented mindset makes me an exceptional Salesforce resource for organizations seeking transformative cloud solutions.
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Work history, roles, and key accomplishments
Hudson’s Bay Company
Jun 2022 - Present (3 years 5 months)
As a Software Engineer, I developed high-volume systems using Apex and LWC, enhancing customer service efficiency and integrating third-party APIs. I implemented CI/CD pipelines, automated business processes, and ensured data integrity through Salesforce Shield. My work improved customer engagement and optimized transaction processing significantly.
Degrees, certifications, and relevant coursework
Master of Computer Application, Computer Application
2019 - 2022
Completed a Master's degree in Computer Application, focusing on software development and data analytics. Key projects included developing a custom CRM solution using Salesforce and JavaScript, and implementing data analytics solutions using Python and Machine Learning algorithms.
Software and tools used professionally
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