At Accenture, I maintained and enhanced Salesforce applications for a global Life Sciences client, using Apex, Lightning Web Components, SOQL, and Flows. I also integrated Salesforce with external applications through REST and SOAP APIs.
I led assessment and solution design for Salesforce CRM solutions, and designed and deployed Sales Cloud solutions to improve field productivity and streamline opportunity management. This work improved customer engagement efficiency by 15%; I also developed reports and dashboards to support pipeline visibility and sales forecasting.
