Raghav Rathi

I am an operations and client relationship leader with a strong record of building and scaling B2B and D2C businesses, delivering measurable revenue and efficiency gains. I combine end-to-end operations ownership with strategic account management to drive growth.

At The Humble Craft I grew an e-commerce venture from zero to ₹4.5 million annual revenue, launched 25+ products, and implemented automation and forecasting that improved fulfillment accuracy to 98% while cutting order processing time 60%.

At Rathi Creations I scaled an enterprise client portfolio from 130 to 550+ accounts across 12 states, drove ₹5.5 million incremental revenue, managed ₹30 million inventory operations with 99% stock accuracy, and led cross-functional teams to raise productivity 30%.

I prioritize customer satisfaction, process documentation, compliance, and vendor management to sustain cash flow and reduce costs, and I bring hands-on experience with CRM, ERP, analytics, and AI-enabled automation to deliver outcomes.