I'm currently a Denials Manager at Serenity RCM, where I lead cross-functional teams to resolve complex claim denials, manage payer communication and appeals, and improve revenue collection.
Previously at Revenue Healthcare Services, I generated and submitted multi-specialty claims, followed up on unpaid and denied claims, and maintained compliance with Medicare, Medicaid, and commercial payer regulations. I also trained and supervised a billing team, improving productivity and claim accuracy.
Across more than six years in healthcare operations, I've worked with ICD-9, ICD-10, CPT, HCPCS, payment posting, eligibility verification, prior authorizations, and claims lifecycle management.
I've mentored and onboarded 15+ employees, standardized billing protocols, and helped save approximately $2,000 per month through cost-effective operations and events.
