At RapidQuest Solutions, I work on the WhatsApp Chat and Marketing Shopify App, streamlining automated messages for events like abandoned checkouts, order confirmations, and review requests. I contributed to improving customer retention by approximately 40 percent through automation and AI.
At Touchcore Systems, I worked as a Software Engineer and Lead Developer on a Backend as a Service platform for Nof1 eConsent and internal projects. I designed and implemented backend features including PHI/PII data masking, MongoDB CSFLE, and audit logging to support HIPAA, GDPR, and 21 CFR Part 11 compliance.
I also contributed to the Nof1Health Clinical Research platform, developing an email notification service with dynamic templates and WebHooks, and replacing Medidata Classic APIs with Medidata Cloud Administration APIs. Earlier project work included a multilingual consent form renderer, role-based access control, and secure signed-PDF generation.
