At Deloitte USI, I contributed to WSIB insurance billing and policy workflows, including a payment-allocation fix for discrepancies that affected more than 1,000 reported cases.
I developed a weekly reconciliation batch covering 25K+ accounts and a consolidated billing view with custom date filters. I also implemented account-based message queue search, reducing investigation time from 15–20 minutes to a few seconds.
I coordinated the monthly payment, disbursement, and statement cycle across connected systems, tracing dependent processing and coordinating recovery when failures occurred. I also conducted knowledge transfer sessions and documented workflows and recovery procedures.
