Open to opportunities

prayag joshi

@prayagjoshi

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Senior Product & Program Manager delivering enterprise SaaS and AI products that boost efficiency.

India

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What I'm looking for

I’m looking for a mission-driven team where I can lead enterprise AI and SaaS product execution—owning discovery through release, aligning stakeholders across engineering, QA, and business, and delivering measurable efficiency and customer-experience outcomes.

I’m a Senior Product & Program leader with 10+ years delivering Enterprise SaaS, AI, ERP, CRM, and workflow automation across global organizations. I partner with business stakeholders to discover customer problems, define product requirements, prioritize engineering backlogs, and deliver scalable digital solutions that improve operational efficiency and customer experience.

I’ve led 0→1 and enterprise transformations—delivering a GenAI-powered insurance adjudication platform that reduced manual effort by 70–80%, and an LLM-powered HR operations platform improving operational efficiency by ~70%. I also drove ERP modernization by replacing manual Excel workflows, reducing manual effort from nearly 100% to approximately 20%, and increased BMW customer engagement by 10% through CRM and mobile enhancements. I bring strong Agile execution, release planning, and cross-functional governance across Product, Engineering, Design, QA, and Business teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Project Manager

Current

Leewayhertz Technologies Pvt Ltd

Nov 2024 - Present (1 year 8 months)

Owned product execution for a GenAI-powered insurance adjudication platform, including backlog prioritization, sprint planning, release management, and cross-functional coordination across Product, Engineering, AI, and QA teams.

Agile Backlog Management Sprint Planning Release Management Cross functional Coordination Model Validation Acceptance Criteria Business Testing KPI Tracking GenAI AI Workflow Automation

Head of Operations, Delivery

Codalien Technologies Pvt. Ltd.

Nov 2018 - Oct 2024 (5 years 11 months)

Led enterprise SaaS, ERP, CRM, AI, and digital transformation programs for global customers, coordinating Product, Engineering, QA, Design, and Business operations.

Enterprise SaaS ERP CRM & AI Digital Transformation Cross functional Leadership Stakeholder Management UAT Go Live Planning

GenAI Insurance Adjudication Platform

Safeguard International

Led GenAI insurance adjudication automation by translating business requirements into engineering deliverables and refining AI prompt/model validation with business testing.

GenAI Insurance Adjudication Automation Repair Vs Replacement Decision Automation Refining Prompts Model Validation Acceptance Criteria Business Testing KPI Tracking

LLM-powered HR Operations Platform

Keysight Technologies

Managed delivery of an enterprise LLM-powered HR AI assistant, partnering with HR and engineering to automate JD creation and resume screening workflows.

LLM JD Creation Automation UAT Release Management

0→1 Fitness Nutrition Platform

Parafit

Led end-to-end 0→1 product development from concept to production for a nutrition-focused platform, defining product vision and delivering MVP features with engineering coordination.

0 1 Product Development Product Vision User Stories Sprint Planning UAT Production Releases CRM Integration

CRM & Premium Customer Experience

BMW Group

Modernized BMW Excellence Club mobile application and CRM ecosystem by defining product requirements, running UX reviews, and delivering feature priorities through sprint execution and releases.

CRM Customer Experience UAT Production Releases

Enterprise Mobile Platform

Arrivia

Coordinated enterprise iOS and Android release delivery, managing backlog, UAT, and production releases while maintaining SLAs across distributed engineering teams.

Android Releases Product Backlog Management Sprint Planning UAT Production Releases Delivery Management Cross functional Coordination

Enterprise ERP & Operations Platform

Haresh Petrochemical

Delivered an ERP-driven digital transformation by replacing manual Excel operational processes with a custom ERP supporting inventory, logistics, dispatch, tanker lifecycle management, and reporting.

ERP Digital Transformation Backlog Management Sprint Planning UAT User Training Go Live Activities Reporting