Raneet Mallick

I believe in constant learning, and I’m highly motivated when new responsibilities bring new knowledge. I’m a team player with good communication and analytic skills that help the team move toward a common goal. I also bring years of experience across multiple IT service roles that shape my work patterns, skills, and knowledge.

At IBM Daksh (L2), I supported a wide range of software issues and worked on identification of hardware issues. At Tata Consultancy Services, I started as a BPS associate processing exceptions on SAP and CRM, then progressed quickly into Quality Analyst and Process Trainer. Moving into an ITIL environment, I worked as a Service Desk associate before advancing to Quality Analyst and then Escalation Manager.

From there, I was absorbed into Major Incident Management along with Incident Management, managing an ITSM tool as admin for a little over a year. I later moved into the Problem Management team as a Problem Manager for a little over 2 years, where my primary job role was to drive root cause analysis for Major Incidents and recurring issues. I engaged with technical teams and clients through email communication and conference calls to ensure effective resolution and alignment.

Now at NTT DATA Services as an IT Service Manager, I joined as a Service Manager in a sole contributory role and handled Incident Management, Change Management, CMDB Management, Knowledge Management, and Problem Management singlehandedly. On a bigger account, I presently support Incident Management, Change Management, and Reporting. I hold ITIL v4 Foundation and Agile certifications, and I’m looking for opportunities where I can put my experience to good use with professional growth.