Pierre David
@pierredavid
Workforce management executive at 2U who led operations supporting approximately 2,500 agents and drove operational and technology transformations.
United StatesWhat I'm looking for
At 2U, I served as Director of Workforce Management, leading teams and operations supporting approximately 2,500 agents.
My work covered forecasting, capacity planning, scheduling, and intraday management, along with operational performance and continuous improvement.
At Kaplan University, I was Senior Manager, Workforce Management. Earlier, I worked as an Account Manager at Convergys.
Across my career, I’ve led and participated in operational and technology transformations, improving processes and turning data into actionable business decisions. I’m particularly interested in leadership opportunities across Customer Experience, Contact Center Operations, Support Operations, Workforce Strategy, and Operational Excellence.
Experience
Work history, roles, and key accomplishments
Worked as Director of Workforce Management at 2U.
Worked as Senior Manager, Workforce Management at Kaplan University.
Worked as Account Manager at Convergys.
Education
Degrees, certifications, and relevant coursework
Pierre hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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