Open to opportunities

PhamelaPercy Dlamini

@phamelapercydlamini

Message

Phamela's resilient, and adaptable nature makes him a trustworthy and reliable team player

South Africa

Message

What I'm looking for

I seek a dynamic role that challenges my analytical skills and fosters professional growth.

CULTURE: Public speaking/-Debating - gave me the courage to speak in front of people. Chess- enhanced strategic and analytical thinking.

ACADEMIC ACTIVITIES: Research, Data gathering/-processing, Student Instruction/Learning Facilitation SPORT: Swimming- gave me the ability to be dedicated and have tenacity/resilience
INTEREST AND HOBBIES: Reading, Driving, Fashion, Travelling, Investing, Gardening
LANGUAGES: Southern Sotho, English, Afrikaans, Setswana, isiZulu

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

Discovery Limited

Oct 2021 - Present (4 years 8 months)

As a Consultant at Discovery Limited, I processed over 50 claim lodgments daily and authorized more than 100 claims each month. I maintained communication with over 20 service providers and handled an average of 30 calls daily, ensuring high customer satisfaction and efficient claims resolution.

Claims Handling Customer Service Communication Problem Solving Data Analysis Conflict Management Financial Analysis Reporting Team Collaboration Time Management

Supplementary Instructor

North-West University

Feb 2018 - Nov 2018 (9 months)

In my role as a Supplementary Instructor at North-West University, I provided academic support in mathematics, facilitated group study sessions, and assisted students with exam preparation, reinforcing key concepts and problem-solving strategies.

Facilitation Problem Solving Communication Teaching Student Engagement Critical Thinking Time Management Research Presentation Skills

Registration Assistant

North-West University

Jan 2016 - Feb 2017 (1 year 1 month)

As a Registration Assistant at North-West University, I assisted over 500 students with the registration process each semester, providing guidance and support in navigating the registration systems and requirements.

Customer Service Administrative Support Communication Problem Solving Time Management Teamwork Data Entry

Library Assistant

Metsimaholo Local Municipality

Jan 2012 - Jan 2013 (1 year)

In my position as a Library Assistant, I organized and restructured library shelves to improve accessibility and assisted in managing the circulation of books and materials, enhancing the library's operational efficiency.

Library Management Customer Service Communication Teamwork Problem Solving Time Management Data Entry Inventory Management