PETER EMMANUEL EKPE
@peteremmanuelekpe
Customer service and sales leader driving revenue growth and excellent client experiences.
NigeriaWhat I'm looking for
I am a dynamic customer service and sales professional with a track record of driving revenue growth and enhancing client satisfaction across industries.
As Head of Customer Service & Sales, I increased sales by targeting high-potential accounts, expanded the customer base through outreach and relationship building, and partnered with marketing to boost brand visibility.
In operations roles, I directed daily activities, implemented agile methods to improve team efficiency, managed budgets, and trained staff to elevate service quality and operational agility.
I bring strong CRM, technical support, and cross-functional collaboration skills, with a focus on problem-solving, measurable outcomes, and the ability to work independently or lead high-performing teams.
Experience
Work history, roles, and key accomplishments
Head of Customer Service
Alliance in Motion Global
Jul 2021 - Jul 2024 (3 years)
Led customer service and sales initiatives, increasing sales revenue through targeted account strategies and improving client satisfaction via prompt issue resolution and tailored solutions.
Manager, Computer Café
Classic Infotech
Feb 2015 - Jun 2019 (4 years 4 months)
Directed daily operations, sales, and technical support, improving service quality and operational efficiency through staff training, budget management, and process improvements.
Industrial Trainee
Raycon & Company Nigeria
Jan 2018 - Jan 2019 (1 year)
Conducted product testing and provided technical troubleshooting support, reducing downtime and documenting processes through technical reports for engineers and management.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic, Eket
Higher National Diploma, Estate Management & Valuation
Completed a Higher National Diploma in Estate Management & Valuation at Heritage Polytechnic, Eket.
Akwa Ibom State Polytechnic, Ikot Ekpene
National Diploma, Computer Engineering Technology
Completed a National Diploma in Computer Engineering Technology at Akwa Ibom State Polytechnic, Ikot Ekpene.
Stan-Best Secondary School, Cross River
WAEC, Science
Completed West African Examinations Council (WAEC) certificate with a focus on science subjects.
P.C.N Primary School, Ikorn L.G.A
First School Leaving Certificate, Primary Education
Completed primary education and obtained the First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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