Pedja Delic

Provided hands-on infrastructure support for clients, covering Linux/Windows systems, VMware, networking, monitoring, backup, and disaster recovery.

Supported a hybrid production environment of 500+ on-premise servers and cloud workloads, investigating complex incidents and driving permanent fixes. Maintained Prometheus monitoring and alerting, and wrote runbooks and failure-pattern documentation.

Designed and operated highly available infrastructure across on-premise and AWS, introducing Terraform and Jenkins CI/CD. Contributed to a hybrid-cloud modernisation that cut infrastructure cost by ~25%.

Provided senior L3 support for cloud-hosted and on-premise communications platforms, and acted as incident manager during major outages. Automated repetitive operational workflows, saving ~20 engineering hours per week, and mentored engineers.

Provided senior support for payment-processing systems with strict availability, security, and compliance requirements, investigating application, integration, data, and connectivity issues.

Built and supported Linux backend services and deployment automation, including a custom NGINX module for request processing. Worked with relational databases, Apache Lucene, Mahout, and data-processing pipelines.

Administered server and network infrastructure for a nationwide, geographically distributed organisation, configuring Cisco routing/switching, VLANs, STP, DNS, DHCP, VPN, Wi-Fi, and VoIP. Ran monitoring with Nagios and Zabbix and participated in vulnerability assessment.

Developed ERP, accounting, business-planning, and fiscal applications with database and hardware integration.

Earned a Bachelor of Applied Science in Electrical Engineering and Computer Science.