At Morgan Stanley, I support Wealth Management KYC Operations team lead activities, coordinate workloads and escalations, and build trackers that give leadership visibility into throughput, quality, and recurring errors.
I designed, built, and tested an AI-assisted review workflow in Microsoft Copilot for a manual screening process. Pilot testing on live cases showed approximately 50% less manual effort and roughly half the average turnaround, with no rework across tested cases; maker-checker controls and analyst accountability remained in place.
As an Associate in Morgan Stanley's Wealth Management KYC Operations, I performed Enhanced Due Diligence for onboarding and periodic reviews, and AML screening. I became a point of contact and subject matter expert in the periodic review team, supported complex cases, and created a process walkthrough for users.
Earlier, at APEX FUND SERVICES LLP, I performed AML/KYC reviews and supported FATCA and CRS compliance and reporting. At ECLERX SERVICES LIMITED, I prepared KYC due diligence profiles and conducted EDD reviews for higher-risk clients across US, EMEA, LATAM, and APAC regions.
