pavan srinivas

I’m a Senior Response Center Analyst with over 4 years of experience bridging production support and quality assurance. I focus on maintaining high system availability through proactive monitoring, log analysis, and advanced Linux troubleshooting in 24x7 enterprise environments.

In my current role, I monitor IVA and automated IVR platforms within a 24x7 NOC environment and manage alerts with initial triage for critical P1/P2 incidents. I perform log analysis using Splunk and Sumo Logic, coordinating service restarts and applying Linux commands to drive faster resolution.

I’m technically hands-on with SQL database management and API testing, validating complex integrations for CRM and third-party messaging platforms. I maintain incident documentation and a knowledge base using Jira, Confluence, Postman, and Swagger—ensuring teams have clear, actionable reporting during operational events.

Previously, as a Cyber Security Analyst (SOC), I investigated security incidents using ArcSight, QRadar, and Splunk, including phishing and malware analysis and support for vulnerability remediation. I also supported EDR/XDR operations and threat detection processes, and I’m committed to continuous process improvement—like reducing false positives by 30% using custom IOA/IOC rule creation across 2,000+ nodes.