At Mize, I own Zendesk cases from intake to resolution, investigating platform issues and guiding travel partners through pricing, claims, and service workflows. I use basic SQL and system logs to help isolate root causes.
At Royal Universities, I managed enterprise customer relationships from onboarding through the application journey and achieved a 95% CSAT score. I also created user guides and lifecycle email sequences that reduced repeat enquiries and increased engagement.
At Awaze (NOVASOL brand), I supported customer journeys across email, chat, and phone, using customer feedback to identify platform gaps. Earlier, at N Family Club & Bright Horizons, I managed relationships with families and maintained compliance documentation.
