Open to opportunities

Pascal Mbamungu

@pascalmbamungu1

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Experienced software engineer specializing in .NET and cloud solutions.

Kenya

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What I'm looking for

I am looking for a role that values innovation and teamwork, offering opportunities for growth and impactful projects.

I am a Software Engineer with over 10 years of experience delivering mission-critical systems in both cloud and on-premise environments. My technical expertise includes the Microsoft .NET ecosystem—C#, ASP.NET Core, .NET Framework, Entity Framework, LINQ, and WebAPI development—along with SQL Server, MySQL, PostgreSQL, JavaScript, and DevOps practices.

Throughout my career, I have focused on automation, logging, and observability using tools like Serilog, Application Insights, and AWS CloudWatch. I thrive in remote, cross-functional teams across multiple time zones, utilizing tools like Zoom, MS Teams, Confluence, and Jira. My achievements include leading the development of the national COVID-19 Helpline IVR and receiving the Safaricom Way Heroes Award for my contributions to impactful projects.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

Safaricom, PLC

Jan 2019 - Present (6 years 6 months)

Led development and support of the national COVID-19 Helpline IVR, enabling real-time information and escalation to the Ministry of Health. Developed .NET-based DNFailover automations, reducing MTTR from 16 man-hours to under 1 hour. Designed and maintained several Safaricom IVR self-service solutions, reducing call demands by up to 30%.

.NET C ASP.NET Core IVR SQL Server Azure DevOps Git Serilog Application Insights

Software Developer

Kemri-Wellcome Trust

Jan 2015 - Dec 2019 (4 years 11 months)

Developed and maintained a C# ASP.NET student management system for KEMRI IDeAL, supporting over 200 postgraduate students. This improved data accuracy by 30%, cut manual processing time by 40%, and enhanced administrative reporting. Automated monthly workflows, significantly improving auditability and efficiency.

C ASP.NET SQL Server Data Management Workflow Automation Reporting

Software Developer

Onfon Group

Jan 2012 - Dec 2015 (3 years 11 months)

Established P2P integrations with major telcos (Safaricom, Airtel, Yu) for VAS, improving message delivery by 35% and reducing latency by 50%. Led a team of 6 engineers using .NET and MySQL to deliver the MSacco platform, digitizing operations for financial institutions. This enabled 5,000+ users to access full loan services, improving processing speed by 60% and reducing paperwork by 80%.

.NET MySQL P2P Team Leadership Financial Systems Digital Transformation

Education

Degrees, certifications, and relevant coursework

University of Portsmouth

Bachelor's degree, Software Engineering

Completed a Bachelor's degree program at the University of Portsmouth, UK. This program provided a foundational understanding of key academic principles and prepared for further professional development.

Aptech College

Higher Diploma, Software Engineering

Obtained a Higher Diploma from Aptech College. The curriculum focused on practical skills and knowledge relevant to the technology sector, enhancing technical competencies.