At CG Infinity, I independently implemented .NET APIs and workflows for a standalone IVR platform, including customer issue handling and availability-based routing. I also developed customer relocation and security-camera migration workflows to transfer customer, address, equipment, and historical data while reducing manual effort.
Earlier at CG Infinity, I contributed to an enterprise API management platform, developing APIs and dashboards for US client teams. I also worked on LLM-powered chatbot proofs of concept using BigID and OneTrust, and contributed to a globally deployed security-camera product.
