At Teleperformance Greece, I build LLM-powered systems for root cause analysis, QA monitoring, client demos, and semantic CV search. My RCA and automated QA platforms achieved 85% accuracy while covering 100% of interaction volume.
Previously at the University of Patras' Laboratory for Manufacturing Systems and Automation, I developed multi-agent production orchestration, optimization, and DRL scheduling systems. My DQN dispatch agent reduced average makespan by 20%, and my industrial simulation work helped identify configurations that increased production by up to 50%.
