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ONYEONORO RUTH UGONNA

@onyeonororuthugonna

Results-driven accounting and administrative professional with 5+ years' experience.

Nigeria
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What I'm looking for

I am looking for a mid-level finance or administrative role where I can apply accounting skills, improve processes, support executives, and grow within a collaborative, efficiency-focused team.

I am a results-driven accounting and administrative professional with over five years' experience across finance, office administration, and customer support, known for improving operational efficiency and ensuring accurate financial reporting. I have led accounting tasks, managed CRM and workflow tools, and supported executives while consistently delivering exceptional client service.

I have a B.Sc. in Accounting and completed NYSC, complemented by certifications in IT support, data entry, financial management, office management, HR fundamentals, project management, customer service, and ERP (SAGE). I am detail-oriented, an effective communicator, and committed to continuous improvement and measurable impact.

Experience

Work history, roles, and key accomplishments

SE

Customer Service Representative

Shoprite Enterprise

Jan 2021 - Oct 2021 (9 months)

Handled customer inquiries, complaints and transactions, resolved issues promptly to improve satisfaction, and developed knowledge resources for staff and customers.

Education

Degrees, certifications, and relevant coursework

DA

Digital Witch Academy

IT Support Certificate, Information Technology

2024 - 2024

Completed an IT Support training program (certificate) in 2024.

AH

Accounting Hub

Certificate, Data Entry

2024 - 2024

Completed a Data Entry training program (certificate) in 2024.

NC

National Youth Service Corps

Certificate of Completion, National Service

2022 - 2022

Completed the mandatory one-year national service program and received a Certificate of Completion.

EL

Exford Global Consult Ltd

Certificates, Project Management / Customer Service

2022 - 2022

Completed Project Management training and a Customer Service course in 2022.

ML

MacNel Consult Ltd

HRMA Certificate, Human Resource Management

2022 - 2022

Awarded the Human Resource Management Associate (HRMA) credential in 2022.

CL

Clemads Global Consulting Ltd

Certificate, Office Management

2022 - 2022

Completed training in Office Management & Effective Administration in 2022.

CL

Clemads Global Consulting Ltd

Certificate, Financial Management

2022 - 2022

Completed professional training in Financial Management, Budgeting & Investment in 2022.

Michael Okpara University of Agriculture, Umudike logoMU

Michael Okpara University of Agriculture, Umudike

Bachelor of Science, Accounting

Completed a Bachelor of Science in Accounting with a thesis on the effect of audit characteristics on audit quality of listed firms in Nigeria.

Department of Accounting, Michael Okpara University of Agriculture, Umudike logoDU

Department of Accounting, Michael Okpara University of Agriculture, Umudike

Training Certificate, Enterprise Resource Planning

2019 - 2019

Completed ERP (SAGE) training through the Department of Accounting in 2019.

NS

Nchewa Bernard Secondary School

West African Senior School Certificate, Secondary Education

Completed secondary school education and obtained West African Senior School Certificate (WAEC) in 2015.

GS

Gemm International Nursery & Primary School

First School Leaving Certificate, Primary Education

Completed primary education and obtained the First School Leaving Certificate in 2009.

JN

Jobberman Nigeria

Certificate, Soft Skills

Completed Soft Skills Training (date not specified).

Directorate of ICT, Michael Okpara University of Agriculture, Umudike logoDU

Directorate of ICT, Michael Okpara University of Agriculture, Umudike

Participation Certificate, Information and Communication Technology

Participated in an ICT Proficiency & Career Talk (date not specified).

Tech stack

Software and tools used professionally

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