Omosewa Abolaji

I am a customer service professional with hands-on experience leading teams and delivering multi-channel support across chat, email, phone and social media.

At GCTN Technologies I lead a customer service team, manage performance against SLAs, coach team members, handle escalations with empathy and collaborate cross-functionally to streamline processes.

I gained additional support experience at Deezer’s Confectionery and as a remote intern with Italo Jewelry, working with CRM systems, ERP and Zoho Mail to resolve order issues, refunds and exchanges.

I hold a B.Sc. in Mass Communication and certifications including the Zendesk Customer Service Professional Certificate and ALX Africa's Virtual Assistant Program; I focus on clear communication, emotional intelligence and continuous improvement.