omobola mistura

I’m a results-driven Public Administration graduate and Best Graduating Student (Public Administration department, OOU, 2024), building practical expertise across account management, administrative support, customer engagement, and productivity analysis. I combine a strong analytical foundation with hands-on reporting skills to help teams make better, faster decisions.

In my Account Manager role at BFree Africa (Lagos State), I managed daily interactions with 100+ customers by resolving issues and delivering timely, solution-focused support. I tracked and analyzed daily team productivity metrics in Microsoft Excel to improve performance visibility, accuracy, and accountability, and I identified customer pain points to recommend tailored solutions. I also collaborated with cross-functional teams to streamline communication workflows and reduce the average issue resolution time.

I’ve extended that impact through a short-term Sales Data Entry project, processing and verifying sales records for 41 petrol station branches with strong attention to accuracy and spreadsheet documentation. I’m currently expanding into data analytics and virtual assistance through training (ALX Africa Virtual Assistant, Cisco Data Analytics Essentials) and continue to develop my analytical and communication skills through research and presentation support.