Olatunbosun Agunbiade
@olatunbosunagunbiade
Detail-oriented customer support professional with travel service expertise.
What I'm looking for
I am a detail-oriented Customer Support and Travel Service Professional with a strong track record in handling customer inquiries and resolving complaints. My experience spans across various industries, where I have provided virtual assistance, managed travel bookings, and ensured excellent client satisfaction. I thrive in fast-paced environments, leveraging my skills in CRM management and data entry to enhance operational efficiency.
Currently, I work as a Freelance Customer Support Representative on platforms like Fiverr and Upwork, where I maintain a five-star rating for my responsiveness and problem-solving abilities. My previous roles have equipped me with the knowledge to assist clients effectively, whether it’s through managing inquiries or collaborating with sales teams to improve customer experiences. I am eager to bring my expertise to a dynamic organization that values customer experience.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support Representative
Fiverr & Upwork
Jan 2023 - Present (2 years 7 months)
Provided virtual customer support to global clients across multiple industries, managing inquiries and complaints via email, chat, and phone. Maintained a five-star rating for excellent response time and problem resolution.
Customer Support Representative
Korniks Concepts
Jan 2022 - Jan 2023 (1 year)
Handled inbound and outbound customer inquiries efficiently, processed orders, managed complaints, and collaborated with sales and marketing teams to enhance customer experience.
Travels and Tour Agent Intern
Heralds Travels and Tour Agency
Aug 2020 - Jan 2021 (5 months)
Assisted clients in planning and booking trips, provided information on travel destinations, and resolved customer issues related to travel arrangements.
Veterinary Intern and Customer Support
Leonine Agro Investment Limited
Aug 2018 - Jan 2019 (5 months)
Assisted in veterinary care for livestock and provided customer support regarding livestock management. Managed data entry and record-keeping for farm operations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Doctor of Veterinary Medicine, Veterinary Medicine
2016 - 2023
Completed a Doctor of Veterinary Medicine (DVM) program, gaining comprehensive knowledge in veterinary care, animal health, and treatment methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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