Open to opportunities

Olanike Sarah

@olanikesarah

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Driven virtual assistant with strong organizational and communication skills.

Nigeria

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What I'm looking for

I am looking for a role that allows me to utilize my organizational skills and contribute to team success while fostering a positive work environment.

I am a driven and well-organized individual seeking to leverage my excellent communication, organizational, and creative thinking abilities as a Virtual Assistant. With a strong focus on optimizing operations and boosting productivity, I thrive in fast-paced, virtual environments where I can assist businesses in maintaining exceptional service quality.

In my recent role as an Administrative Virtual Assistant at ShopTwenty9, I managed email inboxes, scheduled appointments, and coordinated meetings across multiple time zones. My experience also includes volunteering as a Customer Support Virtual Assistant, where I effectively addressed customer inquiries and contributed to improving service quality through feedback and collaboration with team members.

Experience

Work history, roles, and key accomplishments

Administrative Virtual Assistant

ShopTwenty9

Feb 2024 - Jan 2025 (11 months)

Managed email inboxes, scheduled appointments and meetings, and coordinated video conferences across time zones. Assisted in social media management and provided light customer service to ensure positive experiences.

Inbox Management Appointment Management Social Media Management Customer Service Time Management Communication Problem Solving Organizational Skills

Customer Support Virtual Assistant

Shoebybecca

Jan 2023 - Jan 2024 (1 year)

Resolved customer inquiries via email, live chat, and social media, documented interactions in CRM, and monitored customer satisfaction. Collaborated with team members to improve service quality and manage complaints.

Customer Support CRM Management Communication Problem Solving Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

The Federal University of Technology, Akure

Bachelor of Technology, Ecotourism and Wildlife Management

2017 - 2023

Grade: Second Class Upper

Studied Ecotourism and Wildlife Management, focusing on sustainable practices and conservation efforts in the tourism industry. Developed skills in managing wildlife resources and promoting ecotourism initiatives.