Open to opportunities

Obanla Adeola

@obanlaadeola

Results-driven administrative and HR professional focused on efficient office operations and exceptional customer service.

Nigeria

Message

What I'm looking for

I seek a role where I can leverage HR and administrative skills to improve operations, support onboarding, and deliver excellent customer service in a collaborative environment.

I am a results-driven administrative, HR, and customer service professional with hands-on experience in office management, employee onboarding, and client support. I consistently prioritize efficiency, confidentiality, and organized record-keeping to support organizational goals.

In customer service roles, I have responded to inquiries across phone, email, and live chat, handled billing and account changes, logged service tickets, and guided customers through onboarding and product use while updating CRM records accurately.

As an office administrator during my NYSC, I oversaw daily operations, calendar management, documentation, recruitment support, and compliance-related administrative tasks that improved internal coordination and service delivery.

I have supplemented practical experience with training in Agile Project Management, Human Resource Management, Virtual Assistance, and UK Agent/Counsellor certification, and I bring strong Excel, Outlook, and CRM skills to help teams operate more effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Executive

Current

Tecpoint Global Solution

Dec 2023 - Present (1 year 10 months)

Responded to customer inquiries across phone, email, and live chat, resolved product and billing issues, and managed CRM records to improve service accuracy and customer satisfaction.

Customer Service CRM Live Chat Support Billing Support Ticketing Communication Data Entry

Office Administrator

Financial Forensic Studies and Diagnostic Ltd

Mar 2024 - Jan 2025 (10 months)

Oversaw daily office operations, managed records and correspondence, supported recruitment and onboarding, and maintained compliance and administrative processes to improve office efficiency.

Office Administration Records Management HR Support Onboarding Document Control Calendar Management Reporting

Human Resource Intern

Ife Grand Resort

Jul 2021 - Dec 2021 (5 months)

Supported recruitment and onboarding, maintained employee records and attendance logs, assisted payroll documentation, and coordinated training to streamline HR operations.

Recruitment Onboarding Payroll Support Employee Relations Reporting