At HUGOTECHNOLOGIES INC., I lead and support a team of 18 agents and annotators, coordinating daily workflows while monitoring productivity and quality. I maintain team quality performance at 90% or above and keep Average Handle Time below the client’s expected threshold.
As a Quality Auditor, I reviewed more than 10,000 multimodal annotations across text, images, audio, and video. I improved annotation quality by 85% through new processes, procedures, and training materials.
Earlier, as a Data Annotator, I labeled and annotated 30,000 data items across diverse datasets. I also completed a Diploma in Data Analysis at AltSchool Africa, which is in progress.
