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Looking for a job

Nirupama Sarkar

@nirupamasarkar

Former Marketing Executive at India Today with experience in brand awareness, sales campaigns, market research, and customer support.

What I'm looking for

I'm looking for a position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution, and media endorsement.

At India Today, I worked as a Marketing Executive, building brand awareness through media outlets, planning sales and advertising campaigns, and analyzing market research data.

As a Junior Product Support at HCL Technologies, I handled customer inquiries and concerns, escalating major issues to a supervisor and participating in continuous improvement. I handled 30 calls per day.

Earlier, I answered questions about products and services as a Customer Support Executive at Sitel Company. I also worked as an Administrative Officer at IITM, preparing correspondence and arranging meetings and appointments.

Experience

Work history, roles, and key accomplishments

HT

Junior Product Support

HCL Technologies

May 2013 - Jun 2015 (2 years 1 month)

Provided product support by handling customer inquiries and concerns, resolving issues, and escalating major issues to supervisors. Participated in continuous improvement and maintained a strong attendance record.

Customer Support Problem Solving Communication Skills Escalation Management

SC

Customer Support Executive

Sitel Company

Feb 2012 - Jun 2013 (1 year 4 months)

Answered questions about products and services, processed orders and transactions, resolved issues, and provided proactive customer outreach.

Customer Support Order Processing Troubleshooting Communication Skills

II

Administrative Officer

IITM

Jun 2011 - Oct 2012 (1 year 4 months)

Performed administrative and clerical tasks, prepared and edited documents, and arranged meetings and travel.

Administrative Support Documentation Preparation Scheduling Travel Coordination

IT

Marketing Executive

India Today

Mar 2010 - Dec 2010 (9 months)

Built brand awareness through media outlets, planned sales and advertising campaigns, and analyzed market research data.

Marketing Brand Awareness Market Research Advertising

Education

Degrees, certifications, and relevant coursework

PC

P Indra Reddy Memorial Engineering College

MBA, Finance

MBA in Finance, focusing on compliance, accounting, budgeting, financial theory, capital markets, and investment banking.

KU

Kakatiya University

B.Com, Commerce

Bachelor of Commerce with Computer Applications, covering business types, composition, and basic concepts of business, commerce, and management.

NC

Nalanda Junior College

C.E.C, Commerce

Grade: 72%

Completed C.E.C with Civics, Economics, and Commerce, securing 72%.

Tech stack

Software and tools used professionally

C

Tally

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Marketing Executive

Skills

Brand Awareness sales campaigns Advertising Campaigns Market Research Customer Support Product Support Customer Outreach Order Processing Issue Resolution Administrative Support C Tally Typing

Interested in hiring Nirupama ?

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