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Ngqondi Ntshangase

@ngqondintshangase

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Client Care Supervisor at FUNDAGLOBAL, leading 20 agents and improving document handling and service quality.

South Africa

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What I'm looking for

I’m seeking to contribute to a dynamic legal team in a fast-paced professional environment.

At FUNDAGLOBAL, I progressed from Client Care Agent to Quality of Service Specialist and Client Care Supervisor. I review and organize client documentation, maintain accurate CRM records, and support clients as they submit documents needed for case progression.

As Client Care Supervisor, I supervise 20 Client Care Agents, deliver onboarding and training, and monitor productivity and service standards. I also work with senior management and attorneys in the United States on operational feedback and CRM improvements. Earlier, as a Candidate Attorney and Candidate Legal Practitioner, I supported legal research, drafting, and litigation work at L W QINA INCORPORATED ATTORNEYS and QHALI ATTORNEYS INCORPORATED.

Experience

Work history, roles, and key accomplishments

Current

Client Care Agent/QOS/Client Care Supervisor

Current

Fundaglobal

Apr 2026 - Present (6 months)

Managed high volumes of client communications, reviewed and catalogued documentation, and supervised a team of 20 Client Care Agents. Implemented process improvements and collaborated with senior management and attorneys in the United States.

Customer Relationship Management Team Leadership Training and Development Quality Assurance Data Management CRM Systems Z Dialer RingCentral Document Management Performance Management Stakeholder Communication Process Improvement Legal Documentation Support

Candidate Attorney / Candidate Legal Practitioner

Qhali Attorneys Incorporated

Apr 2024 - Jun 2025 (1 year 2 months)

Assisted senior legal practitioners with legal research and drafting of court documents. Attended litigation, conducted client consultations, and managed administrative support functions.

Civil Litigation Road Accident Fund Claims Cost Consulting Administration Of Deceased Estates Medical Negligence Matrimonial Matters Contract Interpretation and Drafting Commercial Litigation Pension Funds Labour Law Legal Research Client Communication

Candidate Attorney

L W Qina Incorporated Attorneys

Jun 2023 - Sep 2023 (3 months)

Provided administrative and legal support, including database and file management, client communication, and general office duties. Attended court proceedings and assisted with drafting legal documents, Bills of Costs, and Statements.

Civil Litigation Criminal Litigation Motor Vehicle Accidents Immigration Law Insurance Law Family Law (Divorce and Maintenance)Labour Law Administration Of Deceased Estates Medical Negligence Legal Research Document Drafting

Education

Degrees, certifications, and relevant coursework

Legal Education and Development (Law Society of South Africa)

Practical Vocational Training, Law

2023 - 2023

Activities and societies: Black Lawyers Association lectures; Director of Law Firm D in Law School during Moot Court proceedings.

Completed Practical Vocational Training (400 hours) and attended Black Lawyers Association lectures on Introduction to Trial Advocacy. Served as Director of Law Firm D in Law School during Moot Court proceedings.