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Nawaz Sharif

@nawazsharif2

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Real-Time Analyst (WFM) at Teleperformance India, tracking queue health and creating reports to support SLA compliance.

India

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At Teleperformance India Pvt. Ltd., I tracked real-time queue health, occupancy, and contact volumes to support SLA compliance across digital support channels. I also created daily operational reports and performance-tracking templates, and received Employee of the Month in 2025.

Earlier, I supported international customers through chat and email, troubleshooting account and product issues and documenting recurring bugs for engineering teams. At King Faisal Specialist Hospital & Research Center, I handled safety work and assisted with fire and safety training; at Eicher Motors Ltd., I managed inventory logistics and quality audits using SAP.

Experience

Work history, roles, and key accomplishments

Real-Time Analyst (WFM)

Teleperformance India Pvt. Ltd.

Dec 2023 - Jul 2025 (1 year 7 months)

Preserved strict SLA compliance across global digital support channels by tracking real-time queue health, occupancy, and intraday contact volumes. Engineered daily operational reports and automated performance tracking templates to boost team efficiency.

Real Time Staffing Management SLA Monitoring Real Time Performance Tracking Schedule Adherence Trend Analysis Reporting Excel Google Workspace

Customer Service Associate

Teleperformance India Pvt. Ltd.

Mar 2022 - Nov 2023 (1 year 8 months)

Provided high-quality digital support to a global customer base via chat and email, consistently surpassing First Contact Resolution targets. Neutralized high-priority escalations and documented recurring bugs for the engineering team.

Omni Channel Support Technical Troubleshooting Escalation Management CRM ticketing Customer Retention Documentation

Safety Officer / Assistant Fire & Safety Trainer

King Faisal Specialist Hospital & Research Center

May 2012 - Jun 2019 (7 years 1 month)

Enforced international data, security, and safety protocols within a high-liability healthcare ecosystem. Managed critical incident responses and translated complex regulatory frameworks into training curricula for a multicultural workforce.

Safety Compliance Incident Management Training and Development Risk Assessment Stakeholder Communication