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Natanaël NdékoNN
Open to opportunities

Natanaël Ndéko

@natanalndko

IT student focused on technical support, networking, and user help—solving issues with structured, service-minded problem solving.

Congo
Message

What I'm looking for

I’m looking for an entry-level technical support role where I can help users troubleshoot technical issues, support system environments and networking needs, and grow through hands-on experience in a structured, service-oriented team.

I’m an IT student with a strong interest in technical support and system environments. I’m motivated by helping users and solving a wide range of technical issues, and I’m continuously developing my skills through hands-on exposure to IT support and system-related technologies.

My service-oriented mindset shows up in how I work with people and problems. I use a structured approach to problem-solving, with communication, empathy, and active listening to guide users toward clear solutions.

In experience as a Youth Consultant at The Church of Jesus Christ of Latter-day Saints (LDS), I supported and guided young members in personal development and goal setting. I developed strong communication, mentoring, and interpersonal skills, helping individuals solve personal and organizational challenges in a structured environment.

Before that, as a Cashier at a Local Shop (Neighborhood Store), I handled daily cash transactions and maintained accurate records while providing customer service under fast-paced conditions. That combination of reliability, attention to detail, and problem-solving carries directly into technical support work.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

BYU–Pathway Worldwide logoBW

BYU–Pathway Worldwide

PC103 (University Preparation Certificate), University Preparation

2025 -

PC103 university preparation program developing academic and communication skills as preparation for higher education and IT-related studies.

CO

Coursera

Technical Support Fundamentals, Technical Support

2026 -

Online course focused on technical support fundamentals.

CO

Coursera

The Bits and Bytes of Computer Networking, Computer Networking

2026 -

Online course covering foundational concepts in computer networking.

SS

Savorgnan De Brazza High School

High School Diploma (Baccalaureate), Literature

2025 -

Baccalaureate high school diploma (Section A / Literature).

Tech stack

Software and tools used professionally

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