Mambu mandiangu Carlins
@mambumandiangucarlin
Dynamic professional with expertise in customer service and translation.
CongoWhat I'm looking for
I am a dynamic and detail-oriented professional with a proven track record in customer service and communication. My experience includes enhancing customer satisfaction and streamlining operations at TRUWORTH and EF-NIC Engineering. I excel in roles that require exceptional research and analytical skills, and I am proficient in both oral and written communication.
Throughout my career, I have demonstrated a strong ability to adapt to change and handle pressure effectively. My bilingual translation skills have significantly improved client communication processes, showcasing my commitment to maintaining professionalism and a positive attitude when interacting with clients. I am always eager to learn new tasks and take on challenges that contribute to my personal and professional growth.
Experience
Work history, roles, and key accomplishments
Translator
EF-INC Engineering
Jan 2023 - Present (2 years 5 months)
Translated technical documents, reports, and communications between English and French, ensuring accuracy and consistency in terminology. Interpreted verbal communications during meetings, conferences, and client interactions, providing language support to facilitate effective communication between international teams and clients.
Customer Service Representative
Truworth
Jan 2020 - Present (5 years 5 months)
Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls and emails efficiently, maintaining accurate records of customer interactions using CRM software and collaborating with cross-functional teams.
Receptionist
Douzek
Jan 2018 - Present (7 years 5 months)
Welcomed visitors, clients, and employees in a courteous and professional manner, managing incoming calls and directing inquiries. Handled administrative tasks including scheduling appointments, managing correspondence, maintaining office supplies, and assisting with basic accounting duties like invoicing and processing payments.
Education
Degrees, certifications, and relevant coursework
Dam Technical College
N4 Certificate, Mechanical Engineering
Completed the N4 qualification in Mechanical Engineering, gaining foundational knowledge and practical skills in the field.
Maqonda Staffing Services
Certificate, Call Centre Training
Underwent comprehensive training in call center operations, developing essential skills in customer service, communication, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
CongoAuthorized to work in
Job categories
Interested in hiring Mambu mandiangu?
You can contact Mambu mandiangu and 90k+ other talented remote workers on Himalayas.
Message Mambu mandianguFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
